Terms and conditions

1. Provider and scope

The provider is Maciej Suchowski, Niederbornstraße 35, 60435 Frankfurt am Main, Germany, email info@3ddruckenlassen.online. These terms apply to all contracts for 3D printing services, including review, preparation and production of custom printed parts from customer files or instructions.

Customer terms apply only if we accept them in text form. For business customers these terms also apply to future business relationships.

2. Contract formation and service scope

Services shown on the website are not a binding offer but an invitation to request or place an order. Automatically displayed prices are technical estimates based on the submitted data unless expressly confirmed otherwise.

A contract is formed only when we accept the order or start execution. We may reject orders if files are defective, incomplete, technically unsuitable, unlawful, dangerous or not economically feasible.

3. Customer duties

The customer is responsible for correct files, dimensions, units, wall thicknesses, tolerances, material choices, intended use and other requirements. STL, OBJ and GLB files often do not contain a reliable unit; the unit selected by the customer is decisive.

• The customer must be entitled to use, reproduce and manufacture the supplied models.
• The customer must not submit files that infringe intellectual property, personal rights, criminal law or third-party rights.
• Safety-relevant, food-contact, medical, electrical, thermally stressed or child-related parts must be identified before ordering.

4. Technical review, changes and tolerances

3D printing is an additive manufacturing process. Layer lines, small dimensional deviations, material-specific surfaces, support or post-processing marks, color and gloss deviations and minor fill or overhang artifacts are process-related.

We may prepare, scale, orient, slice and support models. Design changes are made only after coordination. Unless separately agreed, we do not owe CAD design, FEM analysis, certification or suitability for a specific use.

5. Prices, payment and retention of title

The prices confirmed when we accept the order apply. If technical review shows significantly different print time, material quantity, geometry issues or post-processing needs, we may submit an adjusted offer.

Invoices are due immediately unless agreed otherwise. Payment may be made using the checkout methods, especially PayPal or bank transfer. Goods remain our property until fully paid.

6. Delivery, shipping and risk transfer

Production and delivery times are non-binding unless expressly confirmed as binding. Questions, defective files, late payment, material shortages, machine faults, force majeure or carriers may extend timelines reasonably.

For consumers risk passes when the goods are handed over. For business customers risk passes when we hand the goods to the carrier.

7. Withdrawal and custom goods

Consumers generally have a withdrawal right for distance contracts. Under German law, there is normally no withdrawal right for goods made to customer specifications or clearly personalized needs.

This includes printed parts made from uploaded files, individual dimensions, materials, colors, quantities or other customer requirements. The separate withdrawal notice applies where a withdrawal right exists exceptionally.

8. Warranty

Statutory warranty rights apply. A defect does not exist where deviations result from incorrect customer data, wrong units, insufficient wall thickness, unsuitable design, improper use or normal manufacturing tolerances.

For business customers the limitation period for defect claims is one year from delivery unless mandatory law provides longer liability.

9. Liability

We are fully liable for intent, gross negligence, injury to life, body or health, mandatory product liability and expressly assumed guarantees.

For slight negligence in essential contractual duties, liability is limited to typical foreseeable damage. Suitability for safety-critical, medical, food-related, electrical or regulated applications is owed only if expressly agreed in writing.

10. Usage rights and references

The customer grants us the rights required for technical review, quoting, production, quality control and order processing. Advertising use of customer-specific models requires consent.

11. Dispute resolution

We are neither obliged nor willing to participate in consumer arbitration proceedings. The EU online dispute resolution platform was discontinued on 20 July 2025.

12. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only where mandatory consumer protection rules of the country of residence are not withdrawn.

If the customer is a merchant, legal entity under public law or special public fund, the place of jurisdiction is Frankfurt am Main. Exclusive statutory places of jurisdiction remain unaffected.